Bielefeld
Customer Support Agent (m/f/d)
At our Bielefeld site, starting immediately. Customer care by phone and email, ticket handling, shipping enquiries as well as invoices and credit notes.
For our Bielefeld site we are looking for a friendly, committed and service-minded addition (m/f/d) to our customer service team, starting immediately. You quickly find the right solution for customer concerns and value quality and care? Then you've come to the right place!
Your tasks
- You are there for our customers by phone (inbound & outbound) and email and ensure a positive service experience.
- You answer customer enquiries and reliably handle tickets in our ticket system.
- You take care of questions about shipping and delivery and liaise with our shipping providers.
- You respond to individual customer concerns and find suitable, customer-oriented solutions.
- You create invoices and credit notes and ensure careful processing.
Your profile
- You have completed commercial vocational training or have a comparable qualification.
- You enjoy communicating with people and win them over on the phone with your friendly, open and service-minded manner.
- You are experienced with digital applications and quickly get to grips with new systems.
- You think in terms of solutions, work carefully and keep a cool head even in stressful situations.
- You are reliable, a team player and happy to lend a hand.
- You have very good written and spoken German and English.
What we offer
- Attractive pay that reflects your experience
- A subsidised Deutschlandticket as your job ticket
- Company pension scheme – we keep the future in mind, too
- Flexible working hours and the option to work from home once a week
- Support for further training
- A varied and exciting role in a well-established team
- An open, uncomplicated working climate with short decision paths and lots of communication
- Thorough onboarding tailored to you
- Plenty of freedom for your own ideas, independent work and the chance to actively shape processes
- Free drinks (coffee, tea and soft drinks)
Apply now
Please apply via StepStone and send us your CV, salary expectations and earliest possible start date.
- Contact
- Swetlana Grzegorczyk
- jobs@clp.de